Rogrid Support

Rogrid is a block puzzle with a roguelike twist for iPhone: fill an 8×8 board, clear rows and columns, and every few lines pick one of three perks that changes how the run plays.

Contact

Email andriinkn@gmail.com. Please include your iPhone model, iOS version and the app version shown at the bottom of Rogrid → Settings; Rogrid → Settings → Support → Contact us opens a message with those details already filled in. We answer within a few days. Please write in English or Ukrainian.

Frequently asked questions

How do I restore my purchases?

Open Rogrid → Settings → Restore purchases, or use the Restore purchases button at the bottom of the Shop. Make sure the device is signed in with the same Apple Account you bought with.

What does “Remove ads” remove?

It removes the interstitial ads shown between runs, permanently, on every device using your Apple Account. Rewarded ads (Continue, Double coins, Reroll) stay available as an optional choice; they only play when you tap them.

Gems or a pack did not arrive after a purchase

Purchases occasionally arrive with a delay, for example when Ask to Buy needs approval. Reopen the Shop or tap Restore purchases. If the items are still missing after 24 hours, email us with the App Store receipt.

How does the daily run work?

Everyone gets the same pieces for the day and one attempt, no continues. A new run unlocks at 00:00 UTC; the countdown is on the Daily screen.

Can I keep my progress on a new iPhone?

Yes. Turn on iCloud for Rogrid on both devices (system Settings → your Apple Account → iCloud → Saved to iCloud) while signed in with the same Apple Account. Scores, unlocks, coins, gems and settings sync; a run in progress does not.

Leaderboards and achievements

Leaderboards use Game Center. Sign in via system Settings → Game Center, then open the Daily screen. Achievements appear in the Game Center dashboard.

Ads consent and privacy choices

Where a consent form is required (for example in the EEA, the UK, Switzerland and some US states) you can revisit your choices under Rogrid → Settings → Privacy options. Tracking permission lives in iOS Settings → Privacy & Security → Tracking. Details are in the privacy policy.

Refunds

Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

Changing the language

Rogrid → Settings → Language: System, English, Українська, Deutsch, Français, Español, Italiano, 日本語 or 한국어. System follows your device language.